Finance Associate – FaaS
2023/01/06
WHAT IS THE ROLE ABOUT?
The core mission of the Finance Associate – Finance as a Service (Faas) is to provide back office Financial admin support to the client’s Accounting, Finance, and/or Treasury departments, client’s suppliers, and/or client’s customers. This requires accurate and timely delivery of admin tasks such as checking the correctness of inventory, validating fund amounts, assisting in the settlement and reconciliation of funds, and monitoring of incoming emails to ensure the Client’s financial services are uninterrupted.
WHAT WILL YOU DO?
- Client / Customer Engagement
- Communicate to the client and/or to the client’s customers and suppliers via phone, email
or chat. - Attend or facilitate client meetings and training as required.
- Communicate to the client and/or to the client’s customers and suppliers via phone, email
- Data Processing
- Ensure the accurate and timely delivery of assigned solutions (line of business assigned) according to the agreed requirements of Payreto and the assigned client(s).
- Monitor the incoming emails from clients’ suppliers and customers. Identify the nature of the request and process based on the client workflow using the client and Payreto internal tools.
- Send follow-up emails or chat related to pending cases as needed.
- Merchant and Suppliers Fund Reconciliation/Validation – exporting payment transactions from the client’s multiple bank accounts and reconciling these payments against the wallet transactions. For suppliers, check if the inventory is received after the initiated payment.
- Send invoices, payment notifications/confirmations, and other supporting documents required based on the client’s instructions, routine tasks, and/or established processes.
- Create and/or submit purchase orders to client suppliers and banks based on the value indicated by the client.
- Payment initiation for select Client customers/merchants – set up automatic payments on behalf of client customers/ merchants through various bank portals.
- Report Generation – generating reports from client systems per arrangement with the client.
- Check and verify other team members’ output when needed.
- Escalate cases to Team Lead or client when necessary.
- Specific ad hoc tasks assigned by the immediate supervisor/manager or Management.
- Other Tasks
- Perform other official work as instructed by the immediate supervisor/manager (e.g. back-up when the counterpart on the client side is on leave) regardless of shift schedule.
- Extend work hours when needed