Life at Payreto

A family-like workplace allows you to know one another in order to build a strong camaraderie.

If you’re thinking of working with a company that enables employees to be their best, come and join us!

Our Core Values

At Payreto, our core values anchor us in how we serve our clients and work with our employees. As we continue to grow, these values serve as our basis and embodiment of all aspects of our work.

01

Client Focused

We address what matters most to our clients.

02

Collaborative

Always finding a win-win solution.

03

Solution Driven

Forward thinking! We identify the opportunities to be creative with our solution, and deliver with passion.

04

Productivity & Accountability

Getting things done, ownership, and taking pride in what we do.

05

Integrity

Doing the right thing, ALL THE TIME.

Mission

To be a success-enabler in each phase of our client’s journeys.

Vision

To be the new innovative and collaborative turn-key solutions company for financial service providers in the payments industry space.

Be part of our fast growing team.

Marketing Project Coordinator

Overview

As Marketing Project Coordinator, you will support the efforts of Payreto’s Business Development team by managing cross-functional projects, and supporting team communication, planning, organization, and implementation of marketing projects. This role reports to the CEO and Vice President of Business Development and is critical to our team’s efforts. You will be the connective tissue that helps our team operate smoothly.

Job Responsibilities:

  • You will communicate with multiple levels of stakeholders such as the CEO, VP of Business Development, and Marketing Manager about the marketing projects
  • You will play a key role in managing our agency relationship. Manage relationship with creative/web/content agency, including project prioritization, escalating issues to team/agency, tracking what is working well and what is not, and acting as liaison between agency and the Payreto team
  • Develop and manage comprehensive project plans for major, cross-functional, marketing projects and initiatives, keeping all contributors and stakeholders on task and in the loop, and ensuring flawless delivery
  • Launch the approved social media campaigns and perform support tasks while implementing the company’s policies and regulations
  • Creation of marketing content calendar
  • Monitor the company social media pages
  • Monitor company website and update the plugins
  • Upload the approved blogs / case studies / whitepapers to the company website
  • Ensure Content Distribution strategy is in place and repurposing of content is executed
  • Support Business Development with their Lead Generation efforts
  • Be the keeper and manager of team documentation
  • Identify opportunities to optimize marketing processes and tactics
  • Help facilitate department communication by collecting and coordinating team updates and maintaining knowledge of all major team initiatives
  • and maintaining knowledge of all major team initiatives
  • Ensure timely and effective execution of the marketing tactics and programs
  • Help Talent Acquisition in Recruitment Marketing / Employer Branding
  • Create offline marketing materials as needed
  • Perform ad hoc tasks as needed
  Required skills and experience:  
  • 1-5 years experience in Content Marketing, Content Writing, Social Media Management
  • 1-5 years experience in WordPress maintenance
  • 2-5 years experience in Digital Marketing (SEO, Lead Generation) and/or B2B Marketing
  • 2-5 years experience in Content Management System (CMS)
  • 3-5 years experience in a Project Management role
  • Agile Project management
  • Strong written and verbal communication skills
  • Incredible organizational skills and attention to detail
  • Excellent follow-through
  • Enjoy juggling multiple projects at once
  • Apply critical thinking to everyday operational tasks
  • Knowledge in Google Suite, MS Office, Gantt Charts, Reports
  • Independent, self-starter, thrives under minimum supervision

    Join our growing team. Apply now!

    IT Helpdesk Manager

    POSITION OVERVIEW

    The core mission of the Information Technology Helpdesk Manager is to lead the IT Helpdesk and Support technicians by organizing, managing and coaching them. He/She will also oversee the helpdesk and on-site support for Payreto’s employees guaranteeing that all employee requests and incidents are addressed in a correct and effective manner while remaining compliant with Service Level Agreements.

    The successful candidate should aim to have professional growth ambitions and capable of leading by example. He/She should also be professionally driven, detail oriented, independent and reliable with outstanding sense of customer service.

    JOB RESPONSIBILITIES

    Helpdesk Administration

    • Oversees all helpdesk activities of the company.
    • Responds to escalated helpdesk tickets.
    • Oversees the administration and maintenance of our tracking software.
    • Interacts with internal clients on all levels to help resolve IT-Related issues and provides answers in a timely manner.
    • Lead the IT team in providing technical assistance and support for incoming queries and issues related to computer systems, network, software, and hardware
    • Ensure that the IT department’s ability to deliver the support needs of the entire organization on time and within budget

    Management

    • Carries out supervisory responsibilities in terms of supervising the performance of the Helpdesk team.
    • Initiates and implements improvement in all areas of IT’s responsibilities.
    • Serves as the main point of contact on all IT Helpdesk-related matters.
    • Responds/acts on upper management direction.
    • Identifies and provides standards for getting information for use in trend analysis and reports information to company management.
    • Assist in presenting to management recommendations related to purchasing and installing hardware, software and telecommunications equipment.
    • Analyze future needs for acquisition
    • Develops and writes procedures for installation, use and problem solving of communication hardware and software.
    • Create an inspiring team environment with an open communication culture
    • Set clear team goals
    • Delegate tasks and set deadlines
    • Monitor team performance and report on metrics
    • Discover training needs and provide coaching
    • Listen to team members’ feedback and resolve any issues or conflicts
    • Provide technical advice for team member’s requiring it

    ORGANIZATIONAL ACCOUNTABILITIES

    Team Development

    • Conducts effective performance evaluations and mentors those with less experience through formal channels.
    • Helps team to execute career development plans.
    • Seeks and participates in development opportunities above and beyond training required.

    Internal Operations

    • Suggests areas for improvement in internal processes along with possible solutions.
    • Approves team members’ time and expense reports in conscientious and timely manner.
    • Reviews the status of team members and addresses issues as appropriate.
    • Complies with and helps to enforce standard policies and procedures.
    • Share expertise with other support teams across the entire Payreto group.

     

      Join our growing team. Apply now!

      Technical Support Representative Tier 2

      (1 Payment Management Systems AND 1 Payment Solutions)

      POSITION OVERVIEW

      The core mission of the Technical Support Representative is to provide timely, correct and complete technical solutions (basic to advanced) to client’s users via call and/or email. Technical Support Representatives Level 2 are the client’s front liners in ensuring that the client’s customers will have a positive customer experience. Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.

      JOB RESPONSIBILITIES

      • Reports Generation (%)
      • Update client and Payreto reports and/or dashboards.
      • Update the team’s knowledge base when necessary.

      Client / Customer Engagement (%)

      • Provide Level 2 technical support via phone and email for an online payment account for their high-value clients in a 24/7 environment. This is a pioneer account.
      • Assist with product or application related inquiries.
      • Provide technical support to customers on operational or maintenance aspects of system equipment by:
      • Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
      • Help Identify and initiate corrective action by determining the most cost effective repair/resolution to minimize customer downtime.
      • Redirect/escalate issues to appropriate resources for high profile customer issues.
      • Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
      • Follow up and make scheduled callbacks to customers as necessary.
      • Escalate cases to immediate supervisor or client when necessary.
      • Attend client and Payreto meetings and trainings.
      • Support and respond to customers in a wide variety of queries (basic to advanced).
      • Ensure that there is a thorough understanding of customer queries and issues.
      • Answer all emails and/or phone calls within required time frames in a professional manner with accurate and complete information.
      • Adhere to agreed processes, meeting required work standards, targets and objectives.
      • Update call/email management systems with details on each customer in accordance with client procedures.
      • Completely and accurately write review notes.
      • Attend client meetings and training.
      • Communicate with the client via phone, email or chat.

      Other Tasks (%)

      • Suggest process improvements.
      • Assist in ad hoc work assigned by the immediate supervisor.

      REQUIRED QUALIFICATIONS:

      Education:

      • Completed at least 2 years in college of any course OR must have graduated from a 2-year vocational course.

      Work Experience:

      • At least 2 years phone/email experience as a technical support agent (inbound phone and email) in a BPO serving international client/s.

      Skills:

      • Must have intermediate to advanced skills in G Suite/MS Office Suite.
      • Must have at least average attention to detail, logical, numerical and verbal reasoning
      • Process-oriented
      • Good written and verbal communication.
      • Technically-inclined
      • Proven inbound phone and email experience.
      • Good customer service skills.
      • Accent neutral, mature sounding voice.

      Competencies:

      • Integrity
      • Adherence to rules and policies
      • Problem Solver
      • High attention to detail
      • Ability to work independently with minimal supervision.
      • Analysis
      • Ability to work well under pressure with high degree of accuracy.
      • Initiative
      • Flexibility

        Join our growing team. Apply now!

        Account Specialist for Onboarding

        POSITION OVERVIEW

        As an Account Specialist, you are expected to provide specialized support through data analysis, investigation, research and interpretation. You are expected to efficiently process all transactions ranging from data analysis, processing and analysis. You are also expected to contribute to the overall performance of the team by providing accurate, concise and timely reports, direct client support, and hands-on execution of specialized tasks. You are expected to resolve complex cases appropriate to the account assigned and deliver accurate advisement to your client, internal or external.

        JOB RESPONSIBILITIES

        • Onboarding – Merchant Applications
        • Handles merchant application cases from Payreto Client PSPs / Acquirers.
        • Handles Know Your Customer (KYC) / Know Your Business (KYB) processes as part of the Merchant Application Services.
        • Attends to Client Inquiries in a timely manner.
        • Updates merchant application process guides as coordinated with the team.

        Data Analysis (%)

        • Process and completes transactions prescribed by client(s) by reviewing, analyzing and auditing data gathered.
        • Resolve processing problems by gathering information and analyzing requests.
        • Provide and maintain, necessary detailed documentations, process flows, presentations in detail and accuracy based on client requirements.
        • Resolves complaints and/or escalations by investigating issues arising from prescribed systems and/or processes as assigned per client.
        • Maintains quality service by monitoring standards and/or advising Account Managers and Team leads of potential problems.
        • Resolves retrieval problems by altering design to meet requirements.

        Client / Customer Engagement (%)

        • Engages the client or the clients’ representative (e.g. account manager, operation specialist, process managers etc.) to provide feedback, support, and or implementation of services outsourced to Payreto.
        • Offers expert advice to the client, clients’ representative, or the clients’ customers to resolve, remediate, or implement services outsourced to Payreto.
        • Participate in the clients’ internal account management calls and meetings to provide overview of the status of processes outsourced to Payreto.
        • Proactively engage the client and/or the client customers to provide the best customer experience possible.

        Data Processing (%)

        • Acquire and validate data required by client(s) from primary and/or secondary sources through designated systems, email, phone or as prescribed by client(s)
        • Maintain and update and/or encode data requirements by following program techniques and procedures as subscribed by assigned client(s).
        • Verifies customer and account data by reviewing, correcting, deleting or reentering data as required by assigned client(s).
        • Adhere to established procedures and guidelines while providing quality support both internally and externally to meet and exceed department standards.
        • Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of Payreto and the assigned client(s).
        • Resolve basic queries arising from the assigned workload and escalate as necessary.

        Reports Generation (%)

        • Ensures an accurate and on time delivery of offered solutions to assigned clients based on their needs.
        • Ensures accurate billing and documentation of services rendered to the clients and/or to the clients’ customers.
        • Ensures accurate reporting of activities, opportunities, and/or challenges to the account manager assigned.

        Other Tasks (5%)

        • Perform other official work as instructed by the immediate supervisor/manager.
        • Recommend and proactively implement opportunities for increased departmental efficiency.
        • Extend work hours when needed.

        JOB ACCOUNTABILITIES

        • On time delivery of the output for task assigned for internal or external clients.
        • Quality of the output for the task assigned. (Contact Quality where applicable).
        • Efficiency of delivery of the task assigned.
        • First-call / first-handle resolution.
        • Service level / response time.
        • Adherence to schedule.
        • Customer satisfaction (where applicable).
        • Accurate billing of task, projects, time-spent delivering requirements.
        • Adherence to standards of the field.
        • Keep yourself up to date of the information and best practices of your field of specialization.

        REQUIRED QUALIFICATIONS:

        • Bachelor’s Degree in Business Administration, Finance or any equivalent degree.
        • Above average English verbal and written communication skills.
        • Well – versed with different Microsoft Office Tools.

        PREFERRED QUALIFICATIONS:

        • Meticulous/precise in details.
        • Knows how to prioritize tasks according to level of criticality.
        • Can work with minimal supervision.
        • Knowledgeable with customer service practices.
        • Capable of multi-tasking and efficiently handles pressure.
        • Exhibits flexibility in dealing with changes.

          Join our growing team. Apply now!

          Operations Manager for Financial Services

          POSITION OVERVIEW

          The position exists to provide excellent business and accounting support to the Finance outsourcing initiatives in the following areas:

          Operations Management:

          • Establish, lead, and manage service delivery teams (Team Leaders, Agents / Specialists, etc.) in the Accounts Payable (AP), Accounts Receivable (AR) and other Accounting-related services in the Finance-as-a-Service (FaaS) business unit.
          • Ensure SLAs are met and exceeded, and improvement opportunities are regularly identified.

          Client Management:

          • Build an excellent relationship and serve as the primary point of communication with the Client teams and designated personnel, fostering a growth-driven partnership between the client and Payreto.
          • Proactively identify for growth within any active Line-of-Business (LoB) and other LoB’s in the client’s business that Payreto may be able to successfully support.

          NOTE: Underlined are the areas for the initial (first 6 months) areas of responsibility:

          The FaaS segment covers following scope of workflows:

          Procure to Pay

          • Accounts Payable (AP) comprising Vendor Management, Purchase Order Tracking, Receiving/Deliver Tracking, AP invoicing
          • Payment Management comprising Vendor Payment Application, Payment Management, Account Reconciliation, and
          • Reporting

          Order to Cash

          • Billing/Invoicing comprising Customer Management, Order Tracking, Fulfillment/Delivery Tracking, Invoicing
          • Accounts Receivable Management – comprising Customer Payment Application, Collection Management, Account Reconciliation
          • Reporting

          Record to Report

          • Transaction Processing comprising Journal Entries, Accruals Management
          • Master Data Management comprising Chart of Accounts Maintenance, Fixed Asset Register
          • Reconciliation & Report comprising Inter/Intra Company Reconciliation, Bank Reconciliation
          • Accounting Support Services comprising Audit Support, Query Handling, ERP/Accounting System

          JOB DESCRIPTION:

          • Understand a broad spectrum of accounting processes, tasks, and workflows within the FaaS business segment (please see notes in the Position Overview above).
          • Gather the client’s requirements, analyze the current (or needed) workflows, and understand the specific needs in cooperation with Technical Document Specialist, other subject-matter experts, and assigned Team Leader.
          • Ensure that the Client’s outsourced workflows are well implemented and executed in the operations.
          • Coordinate with the client on the definition, monitoring, and improvements of deliverables in each outsourced workflow and SLA (Service Level Agreements).
          • Ensure that Team leaders and agents are aligned on all assigned tasks and implement towards achieving the specified and agreed goals.

          REQUIRED QUALIFICATIONS:

          Education:

          • Bachelor’s degree in Accounting, Financial Management, MIS, or any Business-related course.

          Skills:

          • Possesses knowledge and experience in the BPO industry (outsourced or Captive), preferably in the Finance or Financial Services.
          • Must have successfully led and managed other People in a previous role.
          • Must have had regular interaction, collaboration, and communication with clients resulting to positive outcomes.
          • With work background in process automation, systems implementation, and migration.
          • Strong background in ERP i.e. SAP, Oracle
          • Advanced proficiency in MS Office Suite, experience in G Suite (Google) is a plus.
          • Strong English written and verbal communication skills.
          • Great people Leadership and Management skills.
          • Strong client-relationship and management ability.
          • Ability to convey and present their point of view and collaboratively reach the best solution.

          Experience:

          • Possesses knowledge and experience in the BPO industry (outsourced or Captive), preferably in the Finance or Financial Services.
          • Must have successfully led and managed other People in a previous role.
          • Must have had regular interaction, collaboration, and communication with clients resulting in positive outcomes.
          • With work background in process automation, systems implementation, and migration.

          Personality:

          • Keen Attention to Details.
          • Strong Problem Solver.
          • Possesses a natural drive to improve oneself and others.
          • Passionate about learning.
          • Strong work ethic with a professional and positive attitude.
          • Ability to prioritize workload, meet deadlines, and thrive in a fast-paced environment.
          • An innovative, goal-oriented, self-motivated, and results-driven mindset.

           

            Join our growing team. Apply now!

            Pre-Sales or Product Manager

            POSITION OVERVIEW

            Product manager with pre-sales capabilities for Mobile Wallet technology.

            JOB DESCRIPTION

            • Understand in detail Payreto’s white label mobile wallet product provided by our vendor partner, i.e. become a Product Champion for wallets and the associated ecosystem within the Payreto organization.
            • Test the white label wallet technology intensively from an end-user and wallet operator perspective.
            • Identify mobile wallet features missing in the current product offerings of Payreto’s vendor.
            • Present the Wallet features in scheduled demos to client leads and existing payment gateway clients.
            • Develop a deep understanding of the ecosystem wallet and payment gateway.
            • Train Tech Support staff for Level 1 and level 2 support tasks around the wallet.
            • Elaborate training materials and train accordingly.
            • Accompany the product launch for wallet clients till respective client operation is stable.
            • Acts as implementation manager on Payreto’s side in setting up wallet product support in case of new clients under the wallet technology.
            • Work closely with the Head of Operations for payment-related services and the Business Development team to win and retain clients.
            • Maintain a deep understanding of all emerging digital wallet and payments technology platforms and articulate developments, trends and opportunities.

            REQUIRED QUALIFICATIONS

            • Bachelor’s degree in any field
            • At least 4-5 years professional work-experience in a payment processing (mobile payment) and or mobile technology environment. 
            • Knowledge in payment gateway technology.
            • Familiar with tasks to improve user experience of software products
            • Familiar with presales and or product management related tasks
            • Thinks beyond processes about product improvements

            PREFERRED QUALIFICATIONS

            • Strong leadership instincts, business judgment, understanding of current wallet trends and technologies and mastery of product management best practices.
            • Technical Support or Software Development background 
            • Goal to move up the ladder into explaining product features to client prospects.

              Join our growing team. Apply now!

              Accountant

              JOB RESPONSIBILITIES

              • Perform payroll accounting, prepare payroll entries and maintain payroll files for the company employees.
              • Process payroll calculations, changes, deductions and withholdings.
              • Ensuring payroll processes are compliant with BIR regulations and Government Social Welfare agencies.
              • Entering payroll information and maintaining payroll files.
              • Generating monthly payroll reports.
              • Monitoring employee loans and advances
              • Preparing payroll and tax reports for BIR and Government Social Welfare agencies when required. 
              • Preparing monthly remittance of Social Welfare Contributions and BIR Withholding Tax Compensation
              • Address payroll inquiries from employees in a timely manner
              • Prepare tax returns, necessary paperwork and reports.
              • Determine tax savings and recommend strategies to improve profits.
              • Evaluate tax regulations and suggest policies that diminish tax burden
              • Obtaining, analyzing and evaluating accounting documentation, reports, data, etc.
              • Assist in financial planning analysis
              • Collaborate with Finance and Accounting projects as they arise.

              REQUIRED QUALIFICATIONS:

              • Bachelor’s degree in Accounting
              • Certified Public Accountant
              • Accounting
              • Payroll
              • Internal Audit
              • Taxation
              • Corporate Finance
              • Reporting Skills
              • Attention to Detail
              • Deadline-Oriented
              • Communication Skills
              • Problem Analysis and Problem-Solving Skills
              • Initiative
              • Teamwork
              • Thorough knowledge of basic accounting procedures and principles
              • Experience with creating financial statements
              • Experience with Payroll for at least 2 years
              • Experience with Taxation and Social legislations compliance
              • Experience with general ledger functions and the month-end/year end close process
              • Excellent accounting software user and administration skills
              • Accuracy and attention to detail
              • Aptitude for numbers and quantitative skills

                Join our growing team. Apply now!

                B2B Inbound Marketing Manager

                We’re looking for an experienced and driven B2B Inbound Marketing Manager (as Consultant/Project-Based employee) to promote our Company’s brand and services. In this role, you will be in charge of developing and executing marketing campaigns.

                Roles and Responsibilities:

                • Help produce valuable and engaging content for our marketing platforms (LinkedIn, Google Ads, etc.) that will help attract and convert target audience.
                • Plan and lead the execution of marketing campaigns from start to finish.
                • Analyze customer insights, trends in payment technology, market analysis provided by our Subject Matter Experts. 
                • Knowledgeable in B2B marketing best practices to build successful strategies.
                • Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and strategies.
                • Regularly coordinate with key stakeholders to ensure that marketing initiatives are aligned with the Company’s goals.

                What We’re Looking For

                • 5+ years work experience with 3+ years of B2B inbound marketing, with a particular focus on integrated inbound campaigns & ABM (Account-Based Marketing) for Enterprise SaaS, but ideally for Payments, Onboarding, Back-Office related tasks in the financial services space.
                • Demonstrated experience working as part of a B2B Marketing team preferably within Payment Technology, Regtech, Software business, Outsourcing and/or B2B agency
                • Passion for B2B / technology marketing.
                • Experience in strategizing, developing, and executing short and long-term multi-channel campaigns to drive leads and generate pipeline.
                • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert clients.
                • Experience in distribution across all channels, not just owned channels.
                • Skilled in SEO/SEM optimization and PPC strategy
                • Experience in leading A/B testing strategies and execution across all channels
                • Experience in establishing closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
                • Experience in collaborating with a marketing team, either in-house or within an agency-type environment.
                • Able to demonstrate strong knowledge of marketing operations and digital marketing with hands-on exposure to related projects.
                • Proficient in digital marketing concepts such as inbound campaign creation and able to demonstrate role played in successful campaign execution.
                • Hands-on experience with marketing automation, content-management systems, ABM.
                • Able to demonstrate competency in people leadership and stakeholder management.

                  Join our growing team. Apply now!

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