as a Service
Build and maintain customer loyalty by providing front-and back-office support to your global customers in a variety of languages through various communication channels: email, chat and voice. You can also leverage our Shared Support model because the cost of a dedicated team is more expensive.
Deepen your customer relationship through a 24/7 contact centre
Customers can easily contact and interact with you by providing world class customer service.
- Receipt of complaints and billing disputes.
- Carry out security checks.
- Follow-up previous requests, orders, payments, refunds, cancellations.
- Lost, stolen or damaged ticket enquiries.
- Device troubleshooting (e.g. POS, mPOs).
- Tour through the use of devices and applications.
- Software troubleshooting (e.g. gateways for payment applications).
Sales and Marketing support
- Inbound or outbound up-selling or cross-selling.
- Calls for outbound lead generation and making appointments.
- Outbound satisfaction survey calls.
See our modular services come to life.
Learn how our clients used our Contact Center expertise to serve their merchants and customers.