• Bachelor’s degree in Business, Finance, Economics, Legal Management, and Communication
• Has a good academic background – consistent dean’s lister
• Knows how to network
• 1-3 years experience in solution selling and product management
• Advanced proficiency in Mircosoft Office Suite and has experienced in Google Suite
• Proven business acumen and has a tendency to always continue without seeing immediate success

• Create connections for each specific industry the company is servicing
• Manage accounts with leads and partners of the company
• Understand the onboarding as a service solution of the company and be able to answer inquiries from C-level executives of the leads or clients
• Own the sales process and make sure that all inquiries of the leads are properly handled
• Write process flows, and descriptions relating to the onboarding as a service segment
• Develop a keen sense of understanding of the impact of new products/solutions on Payreto business
• Attend industry functions, events, and conferences and provide feedback and information on market trends
• Present to and consult with mid and senior-level management on business trends with a view to developing new services, products, and distribution channels
• Perform tasks to ensure timely delivery of services to Payreto’s Onboarding as a service clients
• Engages the client or the client’s representative to provide feedback, support, and or implementation of services outsourced to Payreto.

• Computer Equipment provided
• Service Award Bonuses
• Performance Incentives
• HMO Coverage for Employee and 1 Free Dependent
• Career Growth and Promotion

WHAT IS THE ROLE ABOUT?

The person in charge will perform financial forecasting, reporting and operational metrics tracking, as well as work closely with the accounting team to ensure accurate financial data are produced.

WHAT WILL YOU DO?

• Report on Financial Performance
• Analysis of past results, perform variance analysis, and make recommendations for improvements
• Provide analysis of trends and forecasts and recommend actions for optimization
• Identify and drive process improvements, including creation of standard and ad-hoc reports, tools, and Excel dashboards
• Financial KPI reporting, dashboard presentation, cost analysis and market research on finance-related tasks
• Grow financial performance through analysis of financial results, forecasts, variances, and trends
• Create recommendations to be presented to management and executives
• Develop financial models to support valuation, planning, and forecasting
• Assist in the capital budgeting and expenditure planning processes
• Reconciliation of existing transactions through cross-referencing of incoming and outgoing data.
• Prepara comparative analysis and market research to support internal financial analysis.
• Maintain up-to-date technical knowledge of financial instruments, market conditions, and trends.
• Other accounting duties that may be assigned from time to time
• Perform other official work as instructed by the immediate supervisor/manager.
• Recommend and proactively implement opportunities for increased departmental efficiency.
• Extend work hours when needed.

WHAT SHOULD YOU HAVE?

• Bachelor’s Degree in Accountancy or any equivalent degree.
• Must have at least 3 to 5 years’ experience in the same role or equivalent from a BPO or shared-service environment catering to the Financial or Banking Industry
• Above average English verbal and written communication skills.
• Must possess good powerpoint presentation and excel skills (Vlookup, pivot and formulas)
• Financial Reporting
• Account Reconciliation
• Variance Analysis
• Strong fluency with Excel formulas and function
• Data Analysis and Visualization
• Dashboard Preparation and Analysis
• Presentation Skills
• Business Forecasting

WHAT IS THE ROLE ABOUT?

The Company Nurse provides general first aid to employees when required, assesses employee health risks, and promotes employee wellness in the workplace. They are in charge of implementing and promoting a proactive health and safety mindset in the company which entails: assessing needed measures and interventions to be adopted based on the health data available, educating employees about health promotion and injury & disease prevention measures, and implementing programs that would help enrich the well-being of employees.

WHAT WILL YOU DO?

• First Aid
  • Administers first aid treatment and provides medications for all employees
  • Provides consultation to employees experiencing symptoms of health conditions
  • Assists all injured employees and brings them to the nearest hospital if needed
  • Administers the procurement and management of medicines and medical equipment
• Injury and Disease Prevention and Control
  • Analyses patterns and trends in medicine requests, injuries and accidents, and other health-related data among employees in the company
  • Interprets and evaluates diagnostic tests based on the verification of medical certificates
  • Schedules and assists annual medical examinations of all employees Occupational Safety and Health
  • Conducts emergency drills and workplace safety workshops Drafts and disseminates information campaigns on workplace safety and health
  • Monitors the compliance of employees in submitting “fit to work” certificates upon returning to work
  • Prepares reports on Employee Health on a monthly basis
  • Organizes, maintains, and secures employees’ medical records
• Employee Wellness
  • Administers wellness programs that would foster a healthy work environment
  • Monitors and promotes employees’ health and wellness through active health information dissemination
  • Implements of health campaigns/education workshops on mental health awareness
  • Executes the enrolment and other processes related to Health Maintenance Organization
  • Assist the employees in claiming their government (SSS and PhilHealth) and HMO benefits
  • Acts as a liaison between the HR Services team and third-party healthcare and life insurance providers
• Other Tasks
  • Performs duties and responsibilities that may be assigned from time to time

WHAT SHOULD YOU HAVE?

• REQUIRED QUALIFICATIONS:
  • Candidates must possess at least a Bachelor’s Degree in Nursing
  • Registered Nurse with valid PRC ID
  • Must have at least 2 years experience in the related field is required
  • Knowledgeable with different Microsoft Office tools and Google Workspace applications
  • Excellent communication and organizational skills
• PREFERRED QUALIFICATIONS:
  • Preferably with BOSH (Basic Occupational Safety and Health)
  • Certificate from OHNAP 3-5 years practice as a behavioral health clinician strongly preferred+
  • Good interpersonal skills

WHAT IS THE ROLE ABOUT?

The core mission of the Finance Associate – Finance as a Service (Faas) is to provide back office Financial admin support to the client’s Accounting, Finance, and/or Treasury departments, client’s suppliers, and/or client’s customers. This requires accurate and timely delivery of admin tasks such as checking the correctness of inventory, validating fund amounts, assisting in the settlement and reconciliation of funds, and monitoring of incoming emails to ensure the Client’s financial services are uninterrupted.

WHAT WILL YOU DO?

• Client / Customer Engagement
  • Communicate to the client and/or to the client’s customers and suppliers via phone, email
    or chat.
  • Attend or facilitate client meetings and training as required.
• Data Processing
  • Ensure the accurate and timely delivery of assigned solutions (line of business assigned) according to the agreed requirements of Payreto and the assigned client(s).
  • Monitor the incoming emails from clients’ suppliers and customers. Identify the nature of the request and process based on the client workflow using the client and Payreto internal tools.
  • Send follow-up emails or chat related to pending cases as needed.
  • Merchant and Suppliers Fund Reconciliation/Validation – exporting payment transactions from the client’s multiple bank accounts and reconciling these payments against the wallet transactions. For suppliers, check if the inventory is received after the initiated payment.
  • Send invoices, payment notifications/confirmations, and other supporting documents required based on the client’s instructions, routine tasks, and/or established processes.
  • Create and/or submit purchase orders to client suppliers and banks based on the value indicated by the client.
  • Payment initiation for select Client customers/merchants – set up automatic payments on behalf of client customers/ merchants through various bank portals.
  • Report Generation – generating reports from client systems per arrangement with the client.
  • Check and verify other team members’ output when needed.
  • Escalate cases to Team Lead or client when necessary.
  • Specific ad hoc tasks assigned by the immediate supervisor/manager or Management.
• Other Tasks
  • Perform other official work as instructed by the immediate supervisor/manager (e.g. back-up when the counterpart on the client side is on leave) regardless of shift schedule.
  • Extend work hours when needed

WHAT IS THE ROLE ABOUT?

The core mission of an Instructional Design Associate is paramount in the process of learning and development. They are tasked with the creation of learning experiences and materials in a manner that results in the acquisition and application of knowledge and skills. The discipline follows a system of assessing needs, designing a process, developing materials and evaluating their effectiveness.

WHAT WILL YOU DO?

• Learning Programs Analysis, Design, and Development
  • Develops and designs courses and curricula.
  • Edits and develops online learning materials. 
  • Creates learning experiences and environments. 
  • Designs learning activities, assignments, and assessments. 
  • Creates web-based training (WBT) modules and storyboards. 
  • Develops instructor’s manuals, rubrics, and other teaching tools. 
  • Collaborates with subject experts to develop course content.
  • Manages online learning communities. 
  • Analyzes, updates, and refines existing online content. 
  • Trains instructors, students, and employees on how to use learning technologies. 
  • Facilitates discussion and collaboration. 
  • Keeps current on best practices in instructional design. 
  • Writes scripts for video and audio content.
  • Understands and applies effective learning principles, theories, models, and strategies.
• Training Facilitation and Coordination
  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes). 
  • Oversees training files and trackers that include online or softcopy trackers, files, and more. 
  • Maintain updated curriculum database and training records. 
  • Manage and maintain in-house training facilities and equipment. 
  • Manage, maintain and update the company’s Learning Management System. 
• Additional Duties:
  • Perform other official work as instructed by the immediate supervisor/manager. 
  • Recommend and proactively implement opportunities for increased departmental efficiency. 
  • Extend work hours when needed. 
  • Marketing Materials assistance for the Multimedia Artist

WHAT SHOULD YOU HAVE?

• BS, BA, or higher degree in Instructional Design, Education, Psychology, or a related field
• Above average English verbal and written communication skills.
• Adept in MS tools especially PowerPoint 
• Uses Authoring Tool in course creation
• Proficiency with Learning Management Systems
• Previous experience in instructional design
• Has an experience as a Trainer/Facilitator
•  Has a strong drive for success and is willing to learn and improve.
• Strong interpersonal skills.
• Effective presentation skills.
• Ability to measure and assess employee training needs.
• Adequate knowledge of learning management software.
• Familiarity with traditional and modern training methods, tools, and techniques.
• Familiarity with talent management and succession planning.
• Ability to present complex information to a variety of audiences.
• Speed and flexibility in responding to the needs of the business.
• Highly organized and reliable.
• Hardworking and dynamic.

WHAT IS THE ROLE ABOUT?

The core mission of the Information Technology Helpdesk Specialist is to provide world-class IT support by responding to tickets and requests professionally in a timely manner, resolving tickets and requests efficiently, and ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded, perform IT-related ad-hoc tasks professionally and effectively, provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines.

He/she is expected to master the Payreto IT Service Catalogue Support Scope and deal mostly with onboarding and offboarding of employees, hardware/software configuration and troubleshooting, Google administration, Active Directory administration, access management, IT inventory management, and other IT-related tasks. He/She needs to be reliable, process-oriented with great attention to detail, able to thrive in a fast-paced environment, able to work with minimal supervision, a fast learner, and not afraid to take on and learn new tasks and skills with high motivation for career growth.

As a specialist, he/she is expected to be a point of escalation and subject matter expert on most if not all topics covered
by the Payreto IT Helpdesk Catalogue, be an expert in Knowledgebase management, and have adequate skills in project
management to perform ad-hoc tasks and projects as the business requires.

WHAT WILL YOU DO?

• IT Helpdesk Support (60%)
  • Respond and resolve tickets, requests, and all issues raised to the IT team in a professional and timely manner, making sure SLA and commitments are met if not exceeded and providing timely updates to end-users if needed.
  • Hardware support and configuration (i.e., Laptop, Desktop, Monitor, Mouse, Keyboard, Printer, etc.)
  • Software support and configuration (i.e., Windows 10, Office 365, Google Workspace, etc.)
  • End-to-end onboarding support (i.e., hardware procurement, configuration and inventory management, account creation, access management, etc.)
  • End-to-end offboarding support (i.e., hardware movement and inventory management, access management, etc.)
  • IT Asset Management
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper security groups and maintain security restrictions.
  • Perform workstation hardware and software upgrades as required.
  • Ensure strict compliance with PCI DSS requirements.
  • Knowledgebase/process document creation and management.
• Other Tasks (40%)
  • Subject Matter Expert and point of escalation for most if not all IT Helpdesk-related tasks/processes
  • Ensure all escalations regarding security, system, or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
  • Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
  • Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE?

• REQUIRED QUALIFICATIONS:
  • Minimum 2 years of college majoring in Computer Science, Information Technology or any equivalent course.
  • Minimum 2 years related experience providing IT support in an enterprise or corporate environment.
  • Average English verbal and written communication skills.
  • Good customer service skills
  • Advanced Hardware configuration and troubleshooting skills/experience (i.e., Laptop, Desktop, Monitor, Mouse,
    Keyboard, Printer, etc.)
  • Experience in the assembly and disassembly of laptops and desktops
  • Advanced Software configuration and troubleshooting skills/experience (i.e., Windows 10, Office 365, Google Workspace, Other peripherical/generic software, etc.)
  • Advanced Outlook troubleshooting skills
  • Able to use Office 365 applications with advanced proficiency.
  • Willing to work on-site when needed
  • Fast-learner and able to thrive in a fast-paced environment
  • Knows how to prioritize tasks according to the level of criticality
  • Able to meet deadlines
  • Works well with others
  • Hard-working and dynamic
• PREFERRED QUALIFICATIONS:
  • Not necessarily ITIL certified but some ITIL experience or familiarity
  • At least 3 year experience in providing end-to-end IT onboarding and offboarding support
  • Familiarity in using any effective ticket management system
  • Advanced Experience in Google workspace administration
  • Advanced Experience in Active Directory administration
  • Advanced Experience in handling network devices such as Routers, Switches, and Wireless AP’s
  • Previous SME and/or point of escalation experience
  • Previous experience handling IT-related Adhoc tasks
  • Can work with minimal supervision.

WHAT IS THE ROLE ABOUT?

As a KYC/CDD Analyst, you will be expected to study and gain expert knowledge about KYC, AML Regulations, Counter-Terrorist Financing regulations, Sanctions Regulations, and Customer Due Diligence compliance set by the client. This role will conduct/review and analyze information from various sources and ensure that KYC and CDD for new and existing clients are in accordance with local regulations as well as client procedures. They will also ensure that the client’s KYC and CDD documentation is complete and accurate on time. The KYC Analyst must thoroughly examine all user information and documents in order to determine whether the application should be accepted, rejected, or failed.

WHAT WILL YOU DO?

• Carry out background checks: collecting and monitoring all relevant documents concerning the identity of the customer, as well as gaining insight into their business, ownership structure, and financial transactions for customer onboarding.
• Assess completeness and document quality prior to ensuring that the documents are correct and up to date to the commencement of the business relationship
• Perform required checks (Politically Exposed Persons (PEPs) and Sanctions/Adverse Media hits on individuals and entities)
• Request supporting documentary evidence where an ultimate beneficial owner or person with significant control of a partner is identified as a PEP or companies that are considered high-risk businesses
• Access public information sources such as income and asset declarations to assess the risk level of the customer to help develop a higher level of identity assurance
• Make sure that routine compliance screening results are processed for potential matches and escalate any potential risks
• Conduct frequent reviews and constant ongoing monitoring in order for the client to maintain an updated knowledge of its partners
• Reach out to customers to obtain missing documents and information within the agreed service level with the partner
• Verify if there are changes in the customer’s ownership, products and services, or the business that merits Enhance Due Diligence (EDD).
• Collaborate closely with the client’s Partner Due Diligence Manager to coordinate and prioritize your work to resolve ambiguous tasks
• Interact with the client’s Head of AML, Deputy Head of AML, Partner Due Diligence Manager, Partner Audit Manager, and other client employees as necessary to complete other duties
• Recommend and proactively implement opportunities for increased efficiency.
• Follow Payreto’s model of multi-account work (work with multiple accounts as required by the company)
• Extend work hours when needed.

WHAT SHOULD YOU HAVE?

• Ideally with a Bachelor’s degree in Law, Business administration, Accounting, Finance or another related field.
  Must have proficiency in MS Office Suite and G Suite (Google).
• Must be adept in using online search engines to find relevant information.
• Must have average logical and verbal reasoning.
• 1-3 years of experience in KYB, KYC, and AML Compliance related work (Can provide an opportunity to fresh graduates as long as if he/she has exhibited qualities Payreto is looking for can exhibit the core competencies required by Payreto as mentioned below)
• Ability to provide correct decisions based on rules and policies.
• Good written and verbal communication and customer service skills.
• Detail-oriented and must have strong cognitive, comprehension, and strong analytical skills.

WHAT IS THE ROLE ABOUT?

A Technical Support Representative – Payments Services Operations (PSOps) executes the work procedures in supporting the technical needs and providing solutions to Payreto’s clients and their customers. He/She works directly with clients in implementing their processes, or with the Technical Support Specialists – PSOps in carrying out Payreto processes in supporting various clients and their customers.

Technical Support Representatives -PSOps often work in coordination with clients or Payreto’s Technical Support Specialists or leads, and on occasion may liaise with other departments including Products & Services teams (Operations), Business & Product Development, Management, and Leadership.

WHAT WILL YOU DO?

Level 1 Technical Support for Clients and their Customers:

• Respond to and resolve Level 1 technical questions from International clients and their customers via phone, e-mail, or chat. Level 1 Support involves the execution of standard or simple tasks, typically pre-defined. These may involve, but are not limited to, the following:
  • User administration – adding, removing users, resetting access.
  • Reports – data extraction, reports generation (based on preset configurations)
  • Queries
  • Data encoding
  • Manual transactions entry – refund, reversal, rebill, capture, and chargeback.
  • Pre-defined system configurations such as, but not limited to,:
  • System Integration
  • Merchant Onboarding
• Coordinate all inbound customer requests to other internal departments, technology partners, or 3rd party vendors.
• Document the case and the issues within the ticketing system used (or any internal documentation
  system).
• Ensures a high quality of service delivery as the face of Payreto to its clients and customers.
• Continually develop expertise for all Payreto applications, and partner technologies (e.g. PSP gateways) supported.
• Additional Duties:
  • Perform other official work as instructed by the immediate supervisor/manager.
  • Recommend and proactively implement opportunities for increased departmental efficiency
  • Extend work hours when needed.

WHAT SHOULD YOU HAVE?

• Bachelor’s degree in any field is preferred in Information Technology, Computer Science, Business Administration, Finance or any equivalent degree.
• Keen to details
• Above average written and verbal communication skills
• Must have average logical and verbal reasoning.
• Ability to provide correct decisions based on rules and policies.
• Process-oriented.
• Must be quality conscious.
• Highly analytical
• Good to Excellent in using MS Excel, Word, Google sheet, etc. (Vlookup, Pivot, and advanced Excel formulas)
• At least one (1) year of experience in back-office document processing operations related to applications for e-wallets, loans, or insurance.
• OR at least two (2) years’ BPO inbound voice/email/chat experience in handling international accounts in customer service.
• Must be amenable to night shift, shifting schedule, and work on weekends and/or holidays
• Must be amenable to work onsite whenever required.